Question 1

About FQA

Accepted Answer

The “Frequently Asked Questions” (FAQ) section can be used to provide answers to common questions about your business, such as “How much is shipping?”, “What are your business hours?”, or “How can I book your services?”

Question 2

Do you sell prize figures from crane games in Japan?

Accepted Answer

Yes, we specialize in Japanese prize figures from popular series and limited-time releases.

Question 3

When do you restock sold-out items?

Accepted Answer

Restock depends on availability from suppliers. Follow our Instagram or join our mailing list for updates.

Question 4

Can I reserve a figure before it’s released?

Accepted Answer

Currently we do not accept pre-orders, but we post release updates regularly on social media.

Question 5

Do you offer international shipping?

Accepted Answer

Yes, we ship worldwide using DHL, FedEx, UPS, and Japan Post with tracking.

Question 6

Can I request a specific figure not listed on your site?

Accepted Answer

You can contact us with requests. We’ll try our best to locate it, but availability is not guaranteed.

Question 7

When will my order ship?

Accepted Answer

Orders are shipped Monday through Friday (excluding holidays).

Question 8

How long will it take for my order to arrive?

Accepted Answer

Delivery time depends on the shipping method and destination. Standard shipping usually takes 7–14 business days, while express options like FedEx may take 2–5 business days

Question 9

What condition are your figures in?

Accepted Answer

All items are brand-new, unused, and come in original packaging unless stated otherwise.

Question 10

Will I have to pay customs duties or taxes?

Accepted Answer

Yes. Import duties and taxes are not included in the item price or shipping fees. These are the responsibility of the buyer.

Question 11

Will I receive a tracking number after placing an order?

Accepted Answer

Yes. A tracking number will be provided as soon as your item is shipped.

Question 12

What if I want to ship to a different address?

Accepted Answer

Please make sure to update your shipping address before placing your order. We cannot change the address once the order is confirmed.

Question 13

Are your products authentic?

Accepted Answer

Yes, all our items are officially licensed and authentic figures from trusted manufacturers in Japan.

Question 14

Can I cancel or return my order?

Accepted Answer

To request a return, please contact us within 7 days of delivery, with photos of the item and packaging.
We do not accept returns or exchanges for reasons such as:
・Change of mind
・Ordering the wrong item
・Delays due to customs or shipping carriers
Ineligible returns may not be refunded.
Thank you for your understanding and support!